How can we help?
Find solutions to common issues or contact our support team
Average response time: 2-4 hours
Steam Key Issues
Problems with activating or receiving your Steam key
- Check your email (including spam folder) for the key delivery
- Verify you're entering the key correctly in Steam
- Wait up to 5 minutes after purchase for key delivery
Payment & Refunds
Questions about payments, charges, or refund requests
- Payment issues are handled by our secure payment processor
- Refunds are considered on a case-by-case basis
- Contact support with your order ID for refund requests
- Check your bank statement for exact charge details
Game Issues
Problems with game downloads or performance
- Verify your system meets the minimum requirements
- Check Steam's download settings
- Update your graphics drivers
- Verify game files through Steam
Account Security
Account access and security concerns
- Use a strong, unique password
- Never share your login credentials
- Report suspicious activity immediately
Frequently Asked Questions
How long does it take to receive my Steam key?
Steam keys are typically delivered instantly after successful payment. You'll receive the key via email and it will also be available in your account if you're logged in. If you haven't received your key within 5 minutes, please contact support.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as various regional payment methods through our secure payment processor, Stripe.
Are the Steam keys region-locked?
Region restrictions, if any, are clearly stated on each game's page. Most of our keys are global, but some may have regional activation restrictions based on publisher requirements.
What is your refund policy?
Due to the nature of digital goods, all sales are final once the Steam key has been revealed. However, we may consider refunds in exceptional circumstances, such as technical issues preventing game activation.
Secure Payments
All transactions are processed securely through Stripe
Protected Keys
All Steam keys are verified and secured
24/7 Support
Our team is here to help you anytime